Good reviews help honest plumbers get more business and warn others about bad experiences. But not all reviews are equally helpful. A detailed, specific review is far more valuable than a vague "great service!" or "terrible plumber!"
This guide explains how to write reviews that actually help other homeowners—and get taken seriously.
What to Include in Your Review
The Specific Work Performed
Describe what job the plumber did. This helps readers with similar issues know if the review is relevant.
Price and Value
Share what you paid (if comfortable) and whether you felt it was fair. This is incredibly helpful for others getting quotes.
Timeliness and Communication
Did they show up when promised? Did they communicate well? Was scheduling easy?
Quality of Work
Did the fix work? Is it still working? Any issues afterward?
Professionalism
Did they treat your home with respect? Clean up after themselves? Act professionally?
Photos (If Possible)
Photos of completed work add credibility and help others understand what to expect. Before and after photos are especially helpful.
What to Avoid in Reviews
"Great job!" or "Terrible service!" doesn't help anyone.
Criticize the work or service, not the person's character.
Stick to facts. "Worst plumber ever" undermines your credibility.
Don't accuse them of crimes unless you have proof. "I think they stole..." can be defamatory.
Keeps your review professional and more likely to be read.
Only review plumbers you've actually hired.
How to Rate Fairly
Star ratings are subjective, but here's a general guide:
Example Reviews
"Called on Monday for a leaking water heater, they came out Tuesday morning within the 9-11am window. Mike diagnosed the problem (bad T&P valve) and gave me options: replace just the valve ($185) or discuss replacement since my heater was 12 years old. I went with full replacement—$1,450 for a new 50-gallon Rheem including installation and haul-away of the old unit. He had it done in 3 hours, tested everything, showed me how to operate the new unit, and cleaned up completely. It's been 2 months and working great. Would definitely hire again for future plumbing needs."
"Called for a clogged kitchen drain. They quoted $150 over the phone but when they arrived, suddenly it was $275 because of 'difficult access'—the sink is under a normal cabinet, nothing unusual. I agreed because I needed it done. The drain is clear now, but I felt the price increase was unfair. The work itself was fine and the plumber was polite. I'd get quotes from others first next time."
"TERRIBLE!!! Total rip-off scam artists! DO NOT USE!!!!"
↑ This tells readers nothing useful. What happened? What was the job? Why was it bad?
Where to Post Your Review
Post on multiple platforms to maximize impact:
Consider Updating Later
The true test of plumbing work is time. If you can, update your review after a few months:
- • Is the repair still holding up?
- • Did any problems develop?
- • How did they handle any warranty issues?
Updated reviews that mention time elapsed ("6 months later, still working great!") are extremely valuable to readers.
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